Shipping & Returns

At Plix, we want your order to reach you safely and for your shopping experience to be straightforward. Please read our shipping and returns policy below before placing an order.

Shipping Areas

We currently ship within Malaysia only.

At this time, we do not offer international shipping. If international delivery becomes available in the future, the available destinations and applicable shipping charges will be updated on our website.

Order Processing

Orders are processed on business days, excluding weekends and Malaysian public holidays.

Once your order has been prepared and dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.

During product launches, promotional periods or public holidays, order processing may take longer than usual.

Shipping Fees

Applicable shipping charges will be displayed during checkout before you complete your order.

Shipping fees may vary depending on:

• Delivery location
• Parcel size and weight
• Products ordered
• Courier or delivery method
• Any applicable shipping promotion

Delivery Time

Estimated delivery times shown on our website or provided by the courier are estimates only.

Actual delivery times may be affected by circumstances outside our control, including courier delays, public holidays, weather conditions, high parcel volumes or incomplete delivery information.

Delivery Address

Please make sure your name, contact number and delivery address are complete and accurate before submitting your order.

Plix cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned to us because of an incorrect or incomplete address, failed delivery attempts or failure to collect the parcel, additional delivery charges may apply if you request redelivery.

Tracking Your Order

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please allow some time for the courier's tracking system to update after receiving your tracking number.

Damaged, Defective or Incorrect Items

Please inspect your order after receiving it.

If your item arrives damaged, defective or different from what you ordered, contact us as soon as possible and within 7 days of receiving your order.

Please provide:

• Your order number
• Your name and contact details
• A description of the issue
• Clear photographs or videos showing the item and packaging where relevant

We will review the issue and advise you on the appropriate next step.

Where an item is confirmed to have been damaged during delivery, supplied incorrectly or has a manufacturing defect, Plix may arrange a replacement, repair or refund as appropriate.

7-Day Return Policy

We accept eligible return requests made within 7 days from the date you receive your order.

To be eligible for a change-of-mind return, the item must generally:

• Be unused and in its original condition
• Include its original packaging
• Include all parts, accessories and documentation supplied with it
• Show no signs of misuse, damage or excessive handling
• Be accompanied by proof of purchase

Please contact us before returning any product.

Items returned without first contacting us may not be accepted.

Items That Cannot Be Returned

Unless the item is defective, incorrectly supplied or otherwise required to be accepted under applicable law, we may not accept returns for:

• Items that have been used or damaged after delivery
• Items with missing components
• Items returned without their original packaging where this prevents us from reselling the product
• Personalised or customised products
• Clearance or final-sale products where clearly stated before purchase

Nothing in this policy is intended to exclude any rights you may have under applicable Malaysian consumer law.

Return Shipping

For change-of-mind returns, the customer is generally responsible for the cost of returning the item to us.

If we confirm that you received a defective, damaged or incorrect item, Plix will provide appropriate instructions regarding the return and any applicable shipping costs.

We recommend using a trackable delivery service when returning products.

Plix cannot be responsible for returned parcels that do not reach us.

Refunds

Once your returned item has been received, we will inspect it and notify you of the outcome.

If your return is approved, the applicable refund will be processed using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

Original delivery charges are generally non-refundable for change-of-mind returns.

Where a refund relates to an incorrect, defective or damaged item, applicable delivery charges will be handled according to the circumstances and Malaysian consumer law.

Exchanges

If you would like to exchange an eligible item, please contact us first.

Exchanges are subject to product availability.

If the replacement product is unavailable, we may offer another appropriate solution, including a refund where applicable.

Cancellations

If you need to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been dispatched.

Contact Us

For shipping, delivery, return or refund enquiries, please contact:

Plix

Email: hello@plix.com

Please include your order number whenever contacting us about an existing order.