Privacy Policy

Plix respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Arvo Studio, trading as Plix ("Plix", "we", "us" or "our"), collects, uses, stores, discloses and protects personal data when you visit our website, purchase our products, contact us or otherwise interact with us.

By using our website or providing personal data to us, you acknowledge the practices described in this Privacy Policy.

1. Personal Data We May Collect

Depending on how you interact with Plix, we may collect information including:

Personal and Contact Information

• Name
• Email address
• Telephone number
• Billing address
• Shipping address

Order Information

• Products purchased
• Order number
• Order value
• Delivery details
• Order history
• Returns, refunds and warranty information

Payment Information

Payments may be processed through third-party payment providers.

We may receive information relating to the status and details of your transaction, but we do not necessarily receive or store your complete payment-card information where payment is handled directly by a third-party payment provider.

Communications

We may collect information you provide when you:

• Contact customer support
• Submit an enquiry
• Make a warranty claim
• Request a return or refund
• Subscribe to marketing communications
• Respond to surveys
• Communicate with us through social media or other channels

Website and Technical Information

When you use our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring pages
• Website interactions
• Cookie and similar technology information

2. How We Use Personal Data

We may use personal data to:

• Process and fulfil orders
• Deliver products
• Process payments
• Confirm orders and transactions
• Provide customer service
• Respond to enquiries
• Process returns, refunds and exchanges
• Handle warranty claims
• Detect and prevent fraud
• Maintain and improve our website
• Understand how visitors use our website
• Improve our products and customer experience
• Maintain business and accounting records
• Send service-related communications
• Send promotional communications where permitted
• Comply with legal and regulatory obligations
• Protect our rights, customers and business

We will only process personal data for legitimate purposes and in accordance with applicable law.

3. Order Fulfilment and Delivery

To fulfil your order, we may need to share relevant information with service providers involved in the transaction.

For example, your name, telephone number and shipping address may be provided to courier or logistics companies so that your parcel can be delivered.

4. Payment Providers

We may use third-party payment gateways or financial-service providers to process payments.

These providers may process personal data under their own privacy policies and security practices.

We recommend reviewing the applicable payment provider's privacy information when completing your transaction.

5. Service Providers

We may engage third parties that assist us with functions such as:

• Website hosting
• E-commerce infrastructure
• Payment processing
• Shipping and logistics
• Email communications
• Customer support
• Analytics
• Website security
• IT services
• Advertising and marketing
• Accounting and professional services

We only disclose information reasonably necessary for the relevant service or other lawful purpose.

6. Legal Disclosure

We may disclose personal data where reasonably necessary to:

• Comply with applicable law
• Respond to lawful requests from authorities
• Enforce our agreements
• Investigate suspected fraud or unlawful activity
• Protect our rights or property
• Protect the safety of customers or others
• Establish, exercise or defend legal claims

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information about your visit.

We may use cookies for purposes including:

• Keeping the website functioning properly
• Remembering shopping-cart information
• Remembering preferences
• Understanding website traffic
• Measuring website performance
• Improving the user experience
• Measuring marketing effectiveness

Some cookies may be placed by third-party services used on our website.

Where required, you may be given options to manage non-essential cookies.

You may also adjust cookie settings through your browser. Disabling certain cookies may affect some website features.

8. Analytics

We may use analytics services to understand how visitors interact with our website.

Analytics information may include pages visited, approximate location, device information, referral source, session duration and interactions with different parts of the website.

We use this information to understand website performance and improve our services.

9. Marketing Communications

If you subscribe to Plix news, offers or marketing communications, we may use your contact details to send relevant updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications concerning an order or account.

10. Children's Privacy

Plix creates products that may be intended for children, but our online store is intended to be used by adults making purchasing decisions.

We do not knowingly seek to collect personal data directly from children through our online store without appropriate consent where required.

If you believe a child has provided personal data to us improperly, please contact us.

11. Data Security

We take reasonable administrative, technical and organisational measures intended to protect personal data against:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Misuse
• Alteration
• Destruction

However, no internet transmission, electronic storage system or security method can be guaranteed to be completely secure.

12. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, dispute-resolution, legal or regulatory purposes.

Retention periods may therefore vary depending on the type of information.

When personal data is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.

13. International Service Providers

Some third-party technology, hosting, analytics or other service providers may process or store information outside Malaysia.

Where personal data is transferred internationally, we will handle such transfers in accordance with applicable data-protection requirements.

14. Accessing and Correcting Your Information

Subject to applicable law, you may contact us to request access to or correction of personal data we hold about you.

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required by law or for legitimate business purposes.

15. Withdrawal of Consent

Where processing is based on your consent, you may request to withdraw that consent, subject to applicable legal and contractual restrictions.

Withdrawal may affect our ability to provide certain services where the information is necessary to perform those services.

16. Third-Party Websites

Our website may contain links to websites operated by third parties.

Plix is not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business
• Our website
• Technology
• Service providers
• Legal or regulatory requirements

The updated version will be published on this page with a revised "Last Updated" date.

18. Contact Us

If you have questions about this Privacy Policy or how your personal data is handled, contact:

Arvo Studio

Trading as Plix

Email: hello@plix.com

Address: TBC